Refund Policy

Refund Policy

At Twins2Ten, we stand behind the quality of our curated selections. If something isn't right, we are here to help.

Damages and Issues

Please inspect your order immediately upon arrival. If an item is defective, damaged, or if you receive the wrong item, contact us right away at director2ten@gmail.com. We will evaluate the issue and work quickly to make it right.

Non-Returnable Items

To maintain our quality and safety standards, certain items cannot be returned:

• Perishable Goods: Including caviar and other fresh food products.

• Final Sale: We cannot accept returns on sale items or gift cards.

Exchanges

The most efficient way to ensure you get what you want is to return the current item. Once the return is accepted, you can proceed with a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved.

• Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.

• Bank Processing: Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at director2ten@gmail.com.